Cloudmark Professional Services deploys Cloudmark security software throughout the world within fixed-line and mobile operators.
 
The ideal candidate will have a wealth of experience working for ISVs or Mobile Infrastructure Vendors, managing the deployment of complex carrier-grade solutions in often challenging environments. They will be comfortable working in multi-language and multi-cultural environments and across timezones, often managing a project remotely (from the customer location).
 
Preferred location - Boston, Massachusetts

Responsibilities

• Manage the deployment of Cloudmark data applications in fixed or mobile operators networks
• Direct and manage project development from beginning to end
• Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders
• Develop full-scale project plans and associated communications documents
• Effectively communicate project expectations to team members and stakeholders 
in a timely and clear fashion
• Liaise with project stakeholders on an ongoing basis
• Estimate the resources and participants needed to achieve project goals
• Draft budget proposals, and recommend subsequent budget changes 
where necessary to the appropriate manager
• Where required, negotiate with other department managers for the acquisition of 
required personnel from within the company
• Determine and assess need for additional staff and/or consultants and request the appropriate recruitment if necessary during project cycle
• Set and continually manage project expectations with team members and other stakeholders
• Delegate tasks and responsibilities to appropriate personnel
• Identify and resolve issues and conflicts within the project team
• Identify and manage project dependencies and critical path
• Plan and schedule project timelines and milestones using appropriate tools
• Track project milestones and deliverables
• Develop and deliver progress reports, proposals, requirements documentation
and presentations
• Determine the frequency and content of status reports from the project team, 
analyze results, and troubleshoot problem areas
• Proactively manage changes in project scope, identify potential crisis points, and devise contingency plans
• Define project success criteria and disseminate them to involved parties throughout project life cycle.
• Coach, mentor, motivate and supervise project team members and influence them to take positive action and accountability for their assigned work
• Build, develop, and grow any business relationships vital to the success of the project
• Conduct project post mortems and create a recommendations report in order to identify successful and unsuccessful project elements
• Develop best practices and tools for project execution

Qualifications
Experience:

• Suitable degree or 6+ years of equivalent work experience
• Progressive experience in service delivery within a software environment
• Proven experience in the implementation of carrier-grade Telecommunications software (especially in the ISV/mobile network environment)
• Expert level experience in project management skills with a track record of successful project execution and delivery
• Strong leadership qualities, able to think creatively and proactively
• Ability to manage technology projects from concept stage to successful delivery
• Exceptional negotiation, influencing and business relationship management skills
• Expert level experience and commitment to achieving successful quality delivery within agreed times frames and budget
• Experience with Steering Committee presentation and reporting
• Proven experience and expert skills in creating accurate statements of work (SOWs).
• Ability to work in a matrix management environment and communicate effectively at all levels including internal/external clients
• Expert level communication skills with effective writing skills and expert level presentation skills.
• Project Management accreditation and involvement in the wider PM community a plus factor
• Fluent in English and Korean language
• Able to travel within the US and internationally as required

Highly Desirable:

• Bachelor's degree in datacoms/telecoms or equivalent
• Experience in implementing ISV/mobile data applications
• Previous experience with systems integrators
• Experience working with remote multicultural multi skilled internal teams and customers
• Broad understanding of WAN network infrastructure and protocols

Attributes:

• Understanding of Anti-Spam/messaging technologies (SMTP, SMS, MSS) market
• Excellent listening skills
• Excellent presentation skills
• Extremely well organized and ‘self-starter’
• Fast learner
• Ability to manage complex integration projects
• Ability to juggle multiple priorities

 
 

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